Frequently Asked Questions (FAQ)
Q1: How fast is air freight?
Transit times depend on route. From Asia to Europe, expect 3–7 days. From North America to Europe, 1–3 days. Express options may reduce that further.
Q2: How do you price air freight?
We use weight or volumetric weight (whichever is higher) plus route, urgency, and handling. Fuel and security surcharges apply.
Q3: Can I track my shipment?
Yes. Our Track & Trace system shows where your cargo is, which flight it’s on, expected arrival, and delivery status.
Q4: Do you offer carbon emission data?
Yes. You can get an emissions estimate for the flight and the ground legs. You choose to include that in your shipment.
Q5: Do you handle customs clearance?
Absolutely. We manage export and import clearance, document filing, duties, and inspections.
Q6: What happens if a flight is delayed or canceled?
We monitor airline operations and reroute as needed. We’ll notify you immediately and manage alternative options.